FAQ's
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.
To start a return or exchange, email us at info@saintcroixny.com with your order number. Once we receive and inspect the item, we'll process your refund to the original payment method or ship your replacement.
Return shipping costs are the customer's responsibility, except for defective or incorrect items — in that case, we'll cover everything.
Yes! We ship worldwide. We currently deliver across the European Union, United Kingdom, Switzerland, United States, Canada, Australia, New Zealand, and most of Latin America.
Orders are processed within 1–2 business days, and delivery typically takes 6–20 business days depending on your location. Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping costs (if any) are calculated at checkout.
Once your order is placed, we process it within 1–3 business days. Estimated delivery times after dispatch:
- Europe (EU & UK): 8–15 business days
- Switzerland: 10–18 business days
- United States: 8–14 business days
- Canada: 10–18 business days
- Australia: 8–15 business days
- New Zealand: 10–18 business days
- Latin America: 15–30 business days (Brazil may take longer due to customs)
You'll receive a tracking number by email as soon as your order ships, so you can follow it in real time. During peak seasons and holidays, delivery may take a few extra days.
We're here to help! You can reach our customer support team by email at info@saintcroixny.com — we typically reply within 24 hours on business days.
For questions about an existing order, please include your order number so we can assist you faster.
You can also reach out through the contact form on our website.